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FAQs

  • ABOUT KABUTIS
    Kabutis is an online store specializing in unique and personalized gifts, produced on demand with our own designs and special custom orders. Some of our products are handcrafted in México, while others are made in USA or other countries, always with the aim of reducing overproduction and helping the planet by offering on-demand products. At Kabutis, we help you find the perfect gift for that special someone and also offer professional graphic design services.
  • How long does it take for my product to arrive?
    It takes us between 2 to 5 business days to process an order, after which we will ship it to you. You will also need to consider the shipping time, which depends on your location, but you can estimate it as follows: USA: 3-6 business days Mexico: 1-7 business days (domestic products) Mexico: 12-45 business days (imported products) International: 10-45 business days
  • ¿ Donde se fabrican los productos ?
    Algunos productos se fabrican en México y otros son de importación. Trabajamos con una compañía de impresión bajo demanda con centros de gestión repartidos por todo el mundo!
  • What is the return policy?
    We do not offer returns or exchanges, but if something happens with your order, please contact us at info@kabutis.com.
  • How are the products manufactured?
    95% of our products are made on demand. Most of our printers use less electricity, water, and chemicals compared to standard industry printers. Gradually, we are using more eco-friendly packaging materials and seeking partnerships with more sustainable brands.
  • I have received an incorrect or damaged product. What should I do?
    We're sorry if your product arrived damaged. To resolve it as quickly as possible, please email us at info@kabutis.com within a week of delivery with photos of the damaged product, your order number, and any other details you have about the order. We will contact you with a solution as soon as possible!
  • How can I know what my size is?
    There is a Size Guide in the photos of the product you chose, use it to identify your size.
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